Terms of service

Thank you for shopping with us! We strive to provide you with the best Italian products and an excellent shopping experience. Please review our policy below.

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Returns


Because our products are shipped directly from suppliers and include perishable and specialty items, we do not accept returns unless the item arrives damaged or incorrect.

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Refunds


Refunds are only issued under the following conditions:
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the product and packaging.
  • Incorrect Item: If you received the wrong item, notify us within 7 days of delivery for assistance.

If your refund is approved, it will be processed back to your original payment method within 5–10 business days.

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Non-Refundable Items

  • Perishable goods (such as food items)
  • Items on sale or marked as final sale
  • Gift cards

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Order Cancellation

Orders can only be canceled within 24 hours of purchase. After that, we cannot guarantee cancellation as your order may already be processing with our supplier.

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Contact Us


If you have any questions or need help, please email us at store@italyyy.com.